Our Terms and Conditions

The ordering process

Photographic prints and gifts can be purchased through the online shopping cart by simply adding images to the cart and then following some simple steps. Payment is made through our online payment service izettle and paypal. Orders can also be made by phone, email or in person. Telford Photography can provide fine art photography to art galleries and dealers, interior designers, corporate customers and individual collectors so please don’t hesitate to call or email if you have any questions.

About iZettle:

iZettle is the best way to accept payments online and in mobile apps. iZettle can accept all major debit and credit cards from customers in every country in 135+ currencies. 3D Secure is used for any payment. You can pay with all major credit cards with iZettle without the need to set up an iZettle account. Plus, when you pay with iZettle, you do not expose your credit card number to the merchant. iZettle protects your financial information with industry-leading security and fraud prevention systems. Telford Photography is an iZettle Verified Seller. Once your payment is complete, you will be emailed a receipt.

About Paypal:

You can use Visa, MasterCard, and American Express with PayPal without the need to set up a Paypal account. Plus, when you pay with PayPal, you do not expose your credit card number to the merchant. Of course you may also pay through your paypal account if you wish. PayPal is a secure online payment system used and trusted by over 78 million users worldwide. PayPal protects your financial information with industry-leading security and fraud prevention systems. Telford Photography is a PayPal Verified Seller. Once your payment is complete, you will be emailed a receipt.

Print Sizes:

Print sizes are approximate and are based on the image size.

Image Size Mount Size

9"x6" A4

A4 A3

A3 A2

All images will be signed and in a black conservation mount.

Shipping:

Shipping is usually calculated when ordering. Orders can be cancelled before dispatch by email or by phone. Delivery times vary depending on your location. We aim to ship all orders within 48 hours, of confirmation of an order.

Returns Policy:

In case you have received the wrong item or damage has occurred to the item on its way to you, there is a return policy and I am happy to make things right.

If for any reason you are unhappy with your purchase, you can return it to me within 7 days after the item is delivered. Please contact us in advance by telephone or email. A full refund will be issued once the goods are returned in their original condition and using the original packaging. Please note that you will be responsible for the costs of returning the goods to me unless the wrong item is delivered to you or the item is faulty. For your protection, I recommend that you use a recorded-delivery service.

Damaged Items:

All orders are handled and packaged to ensure their safe and sound arrival. If your package is received with obvious external damage, please refuse shipment unopened citing damage. This will ensure immediate replacement of your order or refund. If upon opening your package you find the contents damaged, please keep all of the original packaging and notify Telford Photography immediately in writing via email. Please have the following information included: order number, item description and shipping details. The courier will pick up the package for return free of charge. A replacement will be dispatched immediately upon receipt of package or alternatively a full refund will be made including shipping charges on original package.

Once a delivery is received, you are expected to inspect the consignment of goods and check that they are as you ordered. This must be carried out within 3 working days from the delivery date. You must inform Telford Photography in writing by e-mail in all instances of delivery of damaged/faulty items. Once the 3 working days has passed, Telford Photography accepts no responsibility to send any replacements.

Privacy Policy:

When you order, you need to give your name, e-mail address, delivery address, the credit or debit card number, card’s expiry date and the card’s registered address. This allows the orders to be processed and to notify you of the status of your order.

You are also asked to give your telephone number so that you can be contacted if there is a problem with your order. If there is a delivery problem your telephone number may be given to the carriers so they can contact you to arrange delivery.

When filling in your details you may add yourself to an emailing list for occasional updates, notifications, or specific information occasionally. Telford Photography can guarantee, that they do not sell, trade, or give away our mailing list to any third parties.

Thank you for ordering with Telford Photography